Spark for Mac

3.2. Cannot Connect to an iCloud Account

Apple requires third-party apps (like Spark) to use app-specific passwords with iCloud accounts. An app-specific password is a single-use password you generate on the Apple ID webpage and paste into the password field to log into Spark.

To generate an app-specific password, make sure you have two-factor authentication enabled. Open System Preferences on your Mac, go to iCloud > Account Details > Security and make sure two-factor authentication is on. Otherwise, click Turn On Two-Factor Authentication.

Note: Some Apple IDs created in iOS 10.3 or macOS 10.12.4 and later versions are protected with two-factor authentication by default.

Now, you can connect an iCloud account to Spark. Launch the app, click Spark at the top left of your screen, click Add Account and choose iCloud.

On the next screen, enter your iCloud email. In the password field, you need to paste the app-specific password, not the standard password from your account. Click Generate an app-specific password.

You will be directed to the Apple ID webpage. Sign in and click Generate Password in the Security section. Enter the password label, e.g. “Spark,” and click Create.

Copy the password, paste it into the password field in Spark and click Add. Now, your iCloud account has been added to Spark.

If your iCloud account is the first one you try to add to Spark, launch the app and click Start Using Spark. Enter your iCloud email address, tick the checkbox to agree with Spark Terms of Use and the Privacy Policy and click Next.

Then, log into your account as described above.

Note: App-specific passwords work only for the iCloud email address with the @icloud.com, @me.com or @mac.com domain name. This address can differ from your Apple ID email address (e.g. your Apple ID may be linked to Gmail, Outlook, or other emails). You can see the iCloud email address you need in the “Reachable At” section on the Apple ID webpage.

If you’re experiencing issues adding your iCloud account, we are happy to help you personally. Launch Spark, click Help at the top left of your screen and press Send Feedback.

A new email window will appear. In the Subject: line, write “Cannot connect to iCloud account.” We need this email subject to provide you with a quick, personal reply.

Spark automatically attaches a .zip file with the application logs to this email. We need the logs for our investigation. This file may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.

In your message, write the email address you’re trying to log in and attach a screenshot with the error message appearing when you try to add an account. To make a screenshot, press Cmd + Shift + 4 and select the needed area on your screen. In the email composer of the Mail app, click the icon at the top right to attach the screenshot.

Send the email, and our support team will get in touch to solve your problem.



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